Returns & Exchanges

At DAYLO, we want you to feel confident shopping with us. That's why we offer a 14-day return policy from the day you receive your order.

If you wish to return, exchange, or cancel your order, you can do so through our Returns, Exchanges & Cancellation Portal, which can be accessed via the links in the footer of our website.

If you have any questions, feel free to contact us at support@daylostudio.com.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with any tags attached, and in its original packaging. You must also be able to provide proof of purchase.

Where applicable, the cost of return shipping may be deducted from your refund.

Damaged or Incorrect Items

We recommend inspecting your order as soon as it arrives.

If your item is damaged, defective, or you have received the wrong product, please contact us as soon as possible so we can resolve the issue.

Exchanges

The fastest way to exchange an item is by submitting an exchange request through our Returns, Exchanges & Cancellation Portal, available via the footer of our website.

EU 14-Day Right of Withdrawal

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Refunds

Once we have received and inspected your return, we will notify you by email.

If your return is approved, your refund will automatically be issued to your original payment method. Refunds are usually processed within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at support@daylostudio.com.

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Warranty & Claims

All purchases from DAYLO are covered by a 2-year warranty, in accordance with applicable consumer protection laws.

If you experience a fault or issue with one of our products, we'll be happy to help.

You can submit a warranty claim by either:

• Using our Returns, Exchanges & Cancellation Portal, available through the footer of our website.
• Contacting us at support@daylostudio.com.

Please include your order number along with a brief description of the issue. If possible, attach photos or a video to help us process your request more quickly.

We aim to respond to all inquiries as quickly as possible.